Being able to communicate with your shared hosting supplier any time you have any kind of questions or encounter any problems is really important and how quickly they'll answer back and react is essential, in particular when your site is business-oriented, as more downtime can often mean losing potential clients. The support options are also a way to distinguish genuine providers from resellers. The second typically respond only to e-mails or support tickets and you will need to wait for a day or maybe more so as to get an answer. When your problem requires a couple of replies, you could end up losing several days to have a problem resolved. Using the services of a genuine and reliable website hosting company, you should be able to get in touch with the support anytime and receive a prompt reply no matter what the problem or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance without delay, so our shared hosting services feature 24/7 technical support along with several options for contact. If you don't have an account yet, you can easily call us or take advantage of our live chat and consult with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up ordering a service which you can't use. If you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in case the issue is entirely technical or it needs additional analysis. Unlike the majority of suppliers out there, we answer to all of the tickets within 1 hour, so you will not need to wait for a whole day. Our support services are available round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you choose, you are able to take advantage of our 24/7 tech support services even on official holidays. All your web sites will be available at all times and so will we. With plenty of contact options, you'll be able to choose the best way to get in touch with us and find out about our services if you do not have an account yet, or request support if you're already one of our customers. You are able to phone us, start a chat with a live consultant, send an email or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with a one-hour response time warranty, even though it hardly ever takes over 20 minutes to get assistance irrespective of the complexity of the trouble. Using our customer and tech support services, we'll be available for you anytime you need us, not a couple of days after that.
24/7 Customer Support in VPS Servers
If you've got a Virtual Private Server through our company, you will be able to contact us 24/7 for every server-related issue or fordifferent difficulties and questions regarding the pre-installed software your server comes with. If you haven't obtained a VPS server package yet, you're able to learn more information about our services by giving us a call or via the live chat service. For more tech problems, you will be able to send an email message or open a ticket via your billing Control Panel and you will receive support within no more than an hour no matter the time of the day, even on weekends and holidays. The actual answer time in most cases does not extend past 30 mins. In case you need assistance with third-party software, you'll be able to use the Managed Services upgrade which you can include to each VPS package and our admins can help you with any set up or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server from us, you're able to contact us anytime using several channels and the max time that you will need to wait for a response is up to 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything related to the applications which are pre-installed on your server. To contact us about a tech issue, you're able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of common questions or you'd like to learn more about our solutions before you order, you can also take advantage of our live chat or you could call one of the local phone numbers that we have in different countries around the globe. In case you need help with third-party software that you are unable to set up or manage properly, you will be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.