Even though the web hosting service provided by the different companies is nearly the same, every provider has their own platform with its own modifications and different ways to do particular things. That is why, an information-ridden knowledge base will be quite helpful both for people with little to no practical experience and for technically competent individuals who will at some point discover how certain operations are executed, but will waste valuable time in the process. The aim of such a knowledge base is to help make the service quick and easy to use, saving users both time and efforts. The end result is happier customers, as they can swiftly find the information they are searching for, and significantly less work for the client service team, because usually most of the inquiries and issues that clients have are already listed in the knowledge base. Given that the articles are written well and encompass more topics, you’ll be able to find out more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Shared Hosting
All shared hosting service that we offer feature an extensive knowledge base where you can find everything you need to know with regards to your web hosting account. Irrespective of whether you would like to create a new database, to forward a domain using an .htaccess configuration file or to create an email address on your PC or phone, you can simply check our help articles and all the info that you require will be there. When you go to a particular section of your Hepsia Control Panel, you will see articles that are relevant to the functions that you can access through it. If you would like to see the complete article collection and get informed about all the functions that Hepsia offers, or only to read general information about the web hosting service, you can browse the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve tried our utmost to encompass any challenge that you could possibly experience, but if you do not find the info that you’re looking for, you can always get in touch with us, as our help desk staff representatives are at your disposal 24/7.
Extensive Online Documentation in Semi-dedicated Servers
We have compiled a detailed online knowledge base for all our current and prospective customers, so if you get a semi-dedicated server package from our company, you’ll be able to find any info that you are searching for at any moment. We’ve got a host of educational help articles, which will help you better understand what is happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are just two instances. Our instructive manuals will help you do anything you want – extract an archive file, import a MySQL database, forward a domain, etc. Additionally, we’ve also got troubleshooting instructions, which will permit you to discover what induces a specific problem and the feasible solutions for it. In case you cannot send email messages or your domain name returns an HTTP 500 error message, for instance, you can refer to our knowledge base and fix the issue very quickly. You can access the articles through each Control Panel section, as well as through the all-encompassing Help section.