There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you will always find regardless of which company you choose is a ticketing system. It’s the least complicated form of correspondence for a number of reasons. In case no support engineer is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably hit home. You can also copy & paste extensive pieces of info without the need to worry about typographical mistakes, and if a specific issue requires more time to be sorted out or a number of responses need to be exchanged, all the info will be in the exact same place, so either party can always see the comments provided by the other one. The drawback of using tickets to get in touch with your web hosting company is that they are often separate from the web hosting platform, so if you need to supply info or to adhere to instructions, you will have to use at least 2 different admin consoles and this number can rise in case you want to administer multiple domains. In addition, lots of hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting for a reply.
Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you’ll never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket whilst you are browsing your website files or modifying different account settings. The ticketing system is being closely monitored 24-7 by our client support team representatives and the ticket response time is maximum 1 hour, but it rarely takes more than twenty minutes to receive help. Unlike certain providers, we do not charge more for using the ticketing system, so you can contact us as often as you wish and request information with regard to any technical or billing issue. Plus, you can read a number of informational articles, which will help you solve the commonest problems on your own.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve opened a semi-dedicated server account with us and you wish to contact our customer service staff representatives, you will be able to submit a ticket directly from your Hepsia Control Panel instead of going through an entirely different customer support platform as you will have to do with the majority of hosting providers on the marketplace. Our integrated trouble ticket system will enable you to post a new ticket with ease and to browse through older tickets using a clever search box. Furthermore, you will be able to read the relevant knowledge base articles that our system will offer you based on the problem category that you pick for your new ticket. You can carry out all the aforementioned things without signing out of your Hepsia Control Panel at any moment, which suggests that in case you come across any difficulty or have an enquiry, you can get in touch with our support engineers and fix the problem at hand in less than 1 hour via one single support platform.