A live chat is among the many channels of communication offered by some website hosting companies as part of their support services. Determined by the service provider, the chat is used for billing, pre-sales and/or tech support. This way of communication is faster in comparison to a support ticket and it makes it much less likely to misunderstand or misspell something as compared to a telephone call with a representative. Furthermore, when the problem that you have requires some time to be reviewed and resolved, you are able to do something else at the same time rather than just waiting, as you would have to do when you call. You can also use a live chat support service absolutely free as long as you have web access even if your web hosting supplier is located in a different country and they do not have a local phone number you can call.
Live Chat Support in Shared Hosting
Along with the phone and ticket support, we offer live chat support as well. You can contact us every single day, which includes holidays and weekends, and we can give you more details about the shared hosting service that we offer in case you are not a customer yet, or about basic and billing questions when you already have a user profile. Although for entirely technical matters you will have to open a ticket to the technical support, as such matters need additional time to be taken care of, you can still get in touch with us through our live chat for some tech information. For instance, we can assist you to set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you lots of time. Even if our phone lines are already off for the day, you will be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is designed for all of our future and current customers. In case you're searching for a new web hosting account, you can chat in real time to one of our representatives and receive more information about our semi-dedicated servers so as to choose the best package for your websites. In case you already have an account with us, we'll be able to assist you in a timely manner with billing, general and first-level techmatters. Although sometimes you'll need to open a ticket as there're troubles that can't be resolved through a live chat, we will assist you with various standard tasks, such as installing an email account in an email client or redirecting one domain name to another. This way, you will take advantage of prompt assistance and you will save many hours.