If you’ve ever got any questions relating to your hosting package or you experience a problem with your websites, you will need to touch base with the respective web hosting provider’s client support team. It may not make a difference how swiftly they’ll respond if you’ve got an enquiry of a generic nature, but an issue such as a messed up script update, for instance, may lead to your site becoming damaged or invisible on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be out of order. In case you offer goods or services online, any outage will influence your website negatively and you can lose current or prospective visitors. A lot of hosting providers, predominantly resellers, reply to emails and support tickets within twenty four hours, but in the digital space this is way too long, as visitors will scarcely ever return to a website that’s not functioning properly over prolonged periods of time.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reaction time for any tech support ticket that you submit or any e-mail that you send is just 1 hour, even if you contact us during weekends and legal holidays. Whatever the essence of your inquiry or issue might be, we’ll help you out right away and will provide you with the needed information to sort out any problem with your websites. The actual reaction time normally doesn’t exceed fifteen-twenty minutes, which means that you can forget about waiting around for hours on end to get a problem resolved or even worse than that – waiting one whole day only to get a response that more info is needed while nothing is solved. We will assist you in a well-timed manner merely because we are aware of precisely how precious time can be in the dynamic digital realm. The 60-minute reply guarantee is valid for any billing or technical query that you may have associated with our shared hosting service.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we know just how crucial it is to receive quick support, we guarantee that you will never have to wait for more than 60 minutes to get an answer to any ticket that you open via your semi-dedicated server CP. In fact, you’ll seldom have to wait for more than 20 to 30 minutes and this applies to any question regardless of what its nature is – billing, general or technical. Also, our technical and client support staff is on duty 365 days a year, which is the reason why even in case you post a ticket during public holidays, you will invariably get a blazing-fast response, which will include the answer to a question, the solution to a problem or the details required to resolve an issue yourself – in case there is something that you need to do on your end. With us, you will never have to spend a whole day waiting for a response like you would with lots of other web hosting providers.