You can find lots of shared hosting providers available, but most of them are resellers who have limited resources, especially in terms of support. One of the ways to distinguish them is the option to get in touch with the company by phone. The level of support that you'll have through this particular way of communication may vary depending on the supplier - several of them offer professional phone support, others offer basic and customer support only as some matters are more time-consuming and it is far easier to be resolved via a ticket, particularly if the situation needs to be escalated. Still, it is good to find that you can always contact your web hosting supplier since there're various small-scale issues that can be managed effectively and in a timely manner through a phone call, not mentioning that you'll be able to get more details regarding the services before you become a client.
Phone Support in Shared Hosting
If you choose to purchase one of our shared hosting service, you will be able to talk with our customer support crew over the phone for 14 hours every day. We can assist you in choosing the perfect package for your web sites because we realize that it's better to discuss these matters with a live person. If you already own an account, we can assist you with all your sales/billing questions and general matters, even with some tech situations which don't involve too much time or escalation to a system administrator since it'll be more convenient to open a ticket for time-consuming matters in order to have all the correspondence in a single place. We now have telephone numbers in the United States, the United Kingdom and Australia, so you can call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hours a day as a part of the support services for each semi-dedicated server plan that we supply. Considering that some issues are more complex and time-consuming, you may need to open a ticket if you come across such an issue, but for all your general, billing or minor technical issues you can always give us a call and we will assist you immediately to save you the time you will have to spend on creating a support ticket. Even if you do not have an account yet, you're able to find out whether you can host your internet sites on our state-of-the-art cloud platform or you will be able to receive any other general info about our semi-dedicated solutions. We have local numbers in the United States of America, Great Britain and Australia plus a worldwide number, therefore you'll be able to call the one that is nearer to where you live.