Risk–Free Shared Hosting Service
With Sylvan Servers, you can enjoy a fully riskless cloud hosting service. 99.9% server uptime and 30–day money–back guarantees are offered.
A 99.9% Server Uptime
Our shared hosting platform is based on a secure, top–class hardware architecture and a heavily tweaked variation of Linux. Thus, regardless of what your website is, or how many visitors you have, or even in case there’s a distributed denial–of–service attack, our web hosting servers will stay up and running and your web sites will stay online.
All our shared hosting service packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee stays the same.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is very important that you also build your own network architecture. This is why we set up a custom internal network in each one of our datacenters. Based on top–class Juniper routers and switches, our internal network allows for extra–fast data transmission rates and is also completely redundant.
Thus, you can enjoy a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, regardless of which hosting plan you have picked.
A 30–Day Money–Back Guarantee
Even though we have done just about everything to reduce all potential risks with our cloud hosting packages and although our company provides premium customer support, there are instances when the client is just not pleased with what we have to offer. Or he needs to move to a more robust web hosting service, such as a VPS server or a dedicated server.
This is exactly why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t satisfied, we will give you a refund.
24/7 Technical Support
If you have ever been forced to wait around for hours for an answer, you probably know how irritating this can be, even more so when your web site is on the line. That is why we offer a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our customer service technicians will be at your disposal and they’ll answer you in under an hour. And the best thing is that their average support ticket response time is under 20 minutes!
