Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • Each assistance request you submit to us will be dealt with within maximum sixty minutes. If your trouble ticket or email needs further assistance from a server admin, we will timely forward it and leave a note to inform you that your matter is being worked on. If you make use of the Managed Servers package, all of the server management services included there will be performed at a time of your choosing.

  • Top quality support service

  • An Exceptional Help Desk Service

  • We will be online for you 24x7 to respond to any enquiries that you may have related to our Website Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated hosting server. In case you also require support tackling server admin tasks, you can take a look at our Managed Servers package, which includes data backup disk storage space, Operating System updates on a weekly basis, server monitoring and restarting services, plus installation and problem troubleshooting procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Website Control Panel was installed by default for each dedicated server. Among its features is a rather useful integrated knowledgebase that will guide you step by step on all the tasks that you can perform. The majority of how–to articles in addition video versions which show all the tasks that you can perform in a very illustrative way. You can find the educational articles and the video tutorials in the top right corner of each section of the hosting Website Control Panel.