Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • The Help Center section incorporated into Sylvan Servers’s Website Control Panel features a selection of help articles and frequently asked questions. Aimed towards solving any common problem that you may possibly stumble upon, they are contributed by our support team of expert technicians.

  • Top quality support service

  • Video Tutorials

  • If you prefer to watch how a task is performed or how a problem is taken care of, instead of just reading about it, then take a look at our collection of instructional video tutorials. They cover various different issues and will help you quickly learn how to work with our Website Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 tech support service and come with a 60–minute support ticket response guarantee. Our skillful techs will be at your disposal night and day and will resolve any problem that you might possibly face within less than one hour after the support ticket submission. Normally, an answer will be given to you in less than 20 minutes.